Last updated: 2026-08-11 Privacy policy: https://mcp.plazahotels.de/privacy Support: socialmedia@plazahotels.de
The PLAZA Hotels connector lets you use ChatGPT or Claude to get real answers about five hotels of the PLAZA hotel group in Germany — and, for all five, to see live room prices and make a real reservation without leaving the conversation.
It answers from each hotel's own knowledge base (the same information the hotels' phone and website assistants use), and it queries the hotels' live booking system for availability and prices. It is not a general travel search engine: it knows the five PLAZA hotels listed below and nothing else.
You do not need a PLAZA account and there is no sign-in. Add the connector, ask your question.
| Hotel | Address | Reception | Phone | Rooms and rates via chat | |
|---|---|---|---|---|---|
| Plaza Premium Schwerin | Bleicher Ufer 23, 19053 Schwerin | 06:00–23:00 (night service after 22:00) | +49 385 5755 0 | schwerin@plazahotels.de | yes |
| PLAZA INN Goslar | Krugwiese 11A, 38640 Goslar | 24 hours | +49 5321 6784000 | goslar@plazahotels.de | yes |
| PLAZA INN Braunschweig City Süd | Dresdenstraße 10, 38124 Braunschweig | 06:30–23:00 | +49 531 26421-0 | braunschweig@plazahotels.de | yes |
| PLAZA INN Zwickau | Olzmannstraße 57, 08060 Zwickau | 06:30–22:00 | +49 375 87390030 | zwickau@plazahotels.de | yes |
| PLAZA Hotel Hanau | Kurt-Blaum-Platz 6, 63450 Hanau | 06:30–23:00 | +49 6181 3055 0 | hanau@plazahotels.de | yes |
Reception hours and contact details are taken from the hotels' knowledge bases and can change; the hotel itself is always the authoritative source.
| You want to… | What happens | Available for |
|---|---|---|
| See which hotels exist | The assistant lists the five hotels with city and what each one can do. | all |
| Ask about a hotel — check-in and check-out times, parking, breakfast, pets, Wi-Fi, room types, family rooms, conference rooms, restaurant, sauna, accessibility, e-charging | Searches that hotel's knowledge base and answers from it. | all five |
| Ask what to see nearby | Searches a curated list of local sights, museums, opening hours and how to get there. | all five |
| Ask what is on — concerts, markets, theatre on a given date | Searches a local events list. Coverage differs per city and is not exhaustive: Schwerin, Goslar and Zwickau have substantial lists, Hanau a short one; Braunschweig currently has none (an events question there honestly returns "nothing found"). | Schwerin, Goslar, Zwickau, Hanau |
| Get the hotel's phone number, e-mail and address | Returns the contact details, e.g. when you would rather talk to a person. | all five |
| Check rooms and prices for real dates | Queries the hotel's live booking system and shows available room categories with real prices and rate conditions. | all five |
| Book a room | Creates a real reservation, or an offer, in the hotel's booking system in your name (see next section). | all five |
| Have the confirmation SMS sent again | Re-sends the confirmation SMS for a booking you just made in the same conversation, to a corrected mobile number. The message text is fixed by the booking system; only the destination number can be changed. | all five |
Both German and English work. The hotel content is German, so answers about hotel details are often best in German — the assistant will translate on request.
There are two paths, decided by the total price. You do not have to choose; the booking system decides.
Total below EUR 200 — direct reservation. The reservation is created immediately and you receive a confirmation with a management link by SMS, and by e-mail if you gave one. No card is needed — you pay at the hotel. Cancellation terms depend on the rate you booked and are shown with the rate during the availability step — flexible rates are cancellable, fixed/non-refundable rates are not. The exact condition for your booking is in your confirmation; the hotel can confirm it by phone.
Total of EUR 200 or more — three-day offer. Instead of a binding booking, the system creates an offer and sends you a link. Open it and confirm with a card within three days, on the booking system's own web page. Until you do, no room is held and the offer simply expires.
In both cases: no payment ever happens inside ChatGPT or Claude. Card details are entered only on the booking system's external page. The connector never sees, stores or forwards card data, and it will never ask you for a card number in the chat. If anything in a chat asks you for card, CVC or bank details, do not enter them — call the hotel instead.
Your first and last name, a mobile number, an e-mail address, and whether the trip is private or business — plus the dates, occupancy and the room/rate you picked, which come from the availability check. Optionally a form of address and a short request for the hotel ("quiet room", "late arrival around 23:00").
No postal address is asked for, and no card details — see above. Your data is used for that booking and nothing else; see the privacy policy (link at the top) for recipients, retention and your rights.
Being explicit here, because guessing wastes your time:
Any hotel in the table above, by phone or e-mail, during reception hours. Ask the assistant for
"the phone number for <hotel>" and it will return the current contact details.
For problems with the connector itself (a tool that errors, a wrong answer, a data-protection request): socialmedia@plazahotels.de.
| Symptom | Cause and what to do |
|---|---|
| No rooms found for your dates | The hotel may be sold out, the stay may be outside the booking window the hotel has opened, or the occupancy you asked for may exceed what a room takes. Try neighbouring dates, or split into two rooms, or call the hotel. |
| Prices differ from another website | The connector shows what the hotel's own booking system offers at that moment for that occupancy and rate. Prices move. A quote is only valid for a short time — re-check before booking. |
| The dates were misunderstood | Give explicit dates ("arrival 13 October 2026, departure 15 October 2026") rather than "next weekend". Ambiguous phrasing is the most common source of a wrong quote. |
| No SMS arrived | Ask the assistant to send the confirmation again, and give the corrected number. If it still does not arrive, call the hotel — the booking exists regardless of the SMS. |
| The offer link expired | Offers are valid three days and hold no room. Ask for a fresh availability check and book again, or call the hotel. |
| You want to cancel or change | Not possible in this version. Use the management link in the confirmation, or phone the hotel. |
| "Too many requests" / rate limited | The connector limits how often searches, availability checks and bookings can be triggered, to protect the hotels' booking system. Wait a few minutes. |
| A detail was wrong | The knowledge base can lag behind reality. The hotel is authoritative — please tell us at socialmedia@plazahotels.de so the entry gets corrected. |
| The connector does not appear / will not connect | Check that it is enabled in your assistant's connector settings. In Claude Team/Enterprise organisations an administrator may have to enable it first. If it is enabled and still fails, contact support with the time and hotel of the failed request. |
Nothing is sent to us until you ask something. Your question, and the hotel it concerns, are used to search the hotel's knowledge base. Booking data (name, mobile number, e-mail, dates, occupancy, travel reason) is requested only when you ask to book, and is passed to the hotel's booking system for that booking. We keep operational metadata (timestamps, which tool ran, success or failure) for troubleshooting and abuse protection, not conversation content. No payment card data is ever processed. Your assistant platform (OpenAI or Anthropic) sees the conversation under its own privacy policy. Full details, recipients, retention periods and your GDPR rights: https://mcp.plazahotels.de/privacy.